Return Policy

At RollyClocks.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please review our return policy below for all the details regarding returns, exchanges, and refunds.

1. Return Eligibility

You can return most items within 30 days of receiving your order, provided the following conditions are met:

• The item must be unused, in its original condition, and with all original tags and packaging.
• Items must not have been damaged or altered in any way.
• Certain products, including [list of non-returnable items, e.g., clearance, personalized, or perishable items], are not eligible for returns.

If you have received a damaged or defective item, please contact us immediately so we can resolve the issue.

2. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Email us at lee@importexpress.co.uk with your order number and details of the item you wish to return.
2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Packaging: Carefully pack the item in its original packaging (if possible) and include any accessories or documentation that came with it.
4. Shipping: Ship the item to the address provided in your return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in the order.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method. Please note that:

• Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
• Restocking Fee: In some cases, a restocking fee may apply, depending on the condition of the returned item.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the replacement item. If the new item is available, we will process it as quickly as possible.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a return shipping label and arrange for a full refund or exchange.

6. Non-Returnable Items

Certain items cannot be returned, including:

• Personalized items (unless damaged or defective)
• Gift cards
• Clearance or final sale items
• Items that have been opened, used, or altered in any way

If you are unsure whether an item qualifies for return, please contact us before sending it back.

7. Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately at lee@importexpress.co.uk. If your order has already been processed or shipped, we will be unable to cancel it, but you may return the item following our return process.

8. Shipping Costs for Returns

• Domestic Returns: Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order.
• International Returns: For international returns, you will be responsible for the return shipping fees, customs duties, and taxes.

9. Contact Us

If you have any questions or need assistance with your return, feel free to contact us:

Email: lee@importexpress.co.uk
Website: https://rollyclocks.com

Thank you for shopping with RollyClocks.com. We appreciate your business and are committed to providing excellent customer service!